TouchBistro Software Best Restaurant Management System Review 2023, Demo & Pricing —
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TouchBistro is the best POS system for the restaurant guest experience because of its table, reservation and delivery management features. It offers affordable monthly subscriptions and a choice of payment processors, making it ideal for restaurants.
This evaluation is intended for restaurant owners searching for a POS system with CRM tools and inventory management capabilities similar to those provided by TouchBistro.VISIT SITE
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With features like tableside ordering, TouchBistro is our top choice for a point-of-sale (POS) system that puts the restaurant patron experience first. Restaurants looking for mobile POS systems can take advantage of the company’s inexpensive option. Inventory management, loyalty programs, and payment processing are just a few of the many useful tools offered by TouchBistro.VISIT SITE
Impressively, TouchBistro enables you to design a solution specifically for your company. Starting with the $69 monthly plan, you can tack on other features as you see fit. As a result, you get a scalable solution that can expand with your business.
Key takeaway: TouchBistro has everything you need to run a restaurant, whether a food truck business or a 10-table dining room. Its software includes inventory management, employee management, CRM POS functions, advanced POS reports and integrations.
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TouchBistro Editor’s Score: 94/100
Why TouchBistro Is Best for Guest Experience
A POS system for full-service restaurants, coffee shops, and cafes is called TouchBistro. Because of features like online ordering, bookings, and customer reward programs, it’s our top choice for restaurants that prioritize the visitor experience. The program can be used to update the menu, split tickets, send orders to the kitchen, and keep track of seating and table layouts.
We adore TouchBistro’s versatility as a solution for eateries of all sizes. Smaller eateries and food trucks can get started with a cheap monthly membership and few improvements. You can add more features and hardware to help your business as your restaurant expands. TouchBistro is a scalable solution for eateries of all sizes as a result. The provider keeps the platform updated to add more services that are required by busy restaurant operators.
Key takeaway: TouchBistro has everything you need to run a restaurant, whether a food truck business or a 10-table dining room. Its software includes inventory management, employee management, CRM POS functions, advanced POS reports and integrations.
Pros
- The TouchBistro interface is easy to use and train your staff on.
- The platform comes with tons of restaurant-specific features.
- The software integrates with multiple payment processors.
Cons
- TouchBistro doesn’t offer a free trial or any kind of free plan.
- If you upgrade your account with a lot of add-ons, it can quickly get expensive.
- The software has limited third-party integrations.
Usability
TouchBistro’s software is incredibly intuitive and easy to use. It works on iOS devices and comes with a separate training mode to train your staff without disrupting normal business operations.
The platform has a simple, uncluttered ordering screen, which makes it easy to find the items you’re looking for. We love that you can customize the software to meet your business’s needs. For instance, add-on features like online ordering and reservations make the software more functional. If you run into any problems along the way, TouchBistro provides 24/7 customer support via phone, email and chat.
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Features
Due to its feature-rich software, TouchBistro stands out from other POS systems. The company frequently updates the software, offering new capabilities to help restaurants who genuinely want to enhance both the client experience and operational efficiency. Here is a summary of some of TouchBistro’s top features.
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Restaurant Management
Your entire restaurant may be managed with TouchBistro, including the creation of an electronic floor plan. You may control your tables and seating using the drag-and-drop capabilities to maintain a full house with short wait times. You can quickly alter your floor layout at any time using this tool. For illustration, suppose your restaurant underwent a recent renovation and the seating arrangement has changed. To update your display, simply drag and drop the elements to their new positions.
Inventory Management
You can trace orders down to individual ingredients using TouchBistro’s comprehensive inventory management system. Your most popular menu items won’t ever run out thanks to this. You may manage your recipes by using this function to highlight ingredients that are getting low. Additionally, TouchBistro will take an item from your menu if you happen to run out of it. It’s unfortunate that the POS system does not allow for item reordering.
But you can also manually enter inventory items or scan barcodes. The software provides you with the price of each menu item so you can decide which ones are profitable and which ones you should get rid of.
Customer Management
With TouchBistro’s customer management software, you can create customer accounts to track preferences and past purchases. You can then use that information to create new promotions and loyalty programs, which is one of the reasons this vendor is an excellent choice for businesses that want to emphasize the guest experience. We also like that the customer loyalty features make it possible to collect customer data to develop branded gift cards and other rewards.
For $99 per month, TouchBistro Loyalty gives you access to these features:
- CRM platform
- Customer loyalty accounts
- Customer web app
- Marketing tools for targeted email marketing promotions
- Reward options
- Marketing and rewards reports
Employee Management
As a TouchBistro client, you can add an unlimited number of users to your account. Multiple employees can seat tables and ring up customers without your having to pay for additional accounts. You can create new profiles for each employee and assign staff roles within the software. This ensures that you have the final say over who has access to what information.
The POS software also has a built-in time clock and scheduling integration, and you can use the in-app messaging feature to communicate with employees during their shifts. As an alternative, check out our recommendations for the top time and attendance software, which serves the same purpose.
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Reporting
TouchBistro comes with advanced reporting features, and all of your data is stored in the cloud. That means you can access your POS sales data anywhere as long as you have internet access. Here are some of the reports you can run:
- Total sales
- Menu item, category and promotion sales
- Statistical summaries
- Payments
- Staff shifts, activities and tips
- Discounts, deletions and voids
- Taxes and general accounting
- Inventory tracking (by ingredient)
Reservations
Including TouchBistro Reservations is an additional approach to enhance the visitor experience. You can accept reservations using this functionality on your website, through other apps, and via Google. Customers can specify any allergies and dining preferences when making a reservation. Two-way SMS and email reminders, which you may use after you have a customer’s contact information, can help you lower your no-show rate.
Integrations
TouchBistro interacts with well-known programs like Square, Xero, and QuickBooks. Additionally, the software offers an API for unique integrations, but only a few TouchBistro partners may use it. Disappointingly, the vendor’s integrations pale in comparison to those provided by rival POS systems. If integrations are crucial to you, we advise looking into rivals like Lavu.
Key takeaway: TouchBistro has everything you need to run a restaurant, whether a food truck business or a 10-table dining room. Its software includes inventory management, employee management, CRM POS functions, advanced POS reports and integrations.
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Cost
TouchBistro is an affordable POS system, and the company makes it easy to figure out how much its services will cost you. The subscription prices and add-ons are listed on its website, so you’ll know your out-of-pocket costs upfront.
POS Software Plans
TouchBistro is a hybrid POS system, which means the software runs from an on-site server, but the data is stored in the cloud. The advantage of this is that you can continue to ring up sales even if you lose your internet connection, but your data is always available in the cloud. For this service, TouchBistro’s subscription plans start at $69 per month and include these features:
- Menu management
- Table management
- Reporting features
- Tableside ordering
- Staff management
- App integrations
You can opt for the following add-ons:
- Loyalty programs — starting at $99 per month
- Online ordering — starting at $50 per month
- Marketing — starting at $99 per month
- Gift cards — starting at $25 per month
- Reservations — starting at $229 per month
Payment Processing
Payment Processing
When it comes to payment processing, you can either use TouchBistro Payments for customized rates or opt for a third-party payment processor. The software integrates with Worldpay, TSYS, Square, Chase and Moneris, which is important since TouchBistro Payments is available to U.S. clients only
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POS Hardware
TouchBistro simplifies the purchase process by using an iPad as part of its POS system. You can use an iPad, iPad Pro or iPad Mini to take orders and process payments right at the table. You can also connect the system to a television or other screen to turn it into a digital menu board.
TouchBistro supports the use of third-party hardware, which gives you more flexibility to shop around. You’ll have to contact TouchBistro for specifics on hardware pricing.
If you choose to purchase hardware through TouchBistro, make sure its equipment meets your restaurant’s needs.
Setup
Once you become a TouchBistro customer, you’ll be assigned a dedicated onboarding specialist. This individual will help with the software and hardware installations and provide training on using the TouchBistro system.
The user-friendly dashboard is fairly simple to use and train your employees on. However, if you choose to modify certain features like the table layout and menu, the system may take a bit longer to set up.
Customer Service
Excellent customer support is available 24/7 via phone and email at TouchBistro. So, if you manage a late-night bar or other business, you’ll always have access to the assistance you require. On its website, the business also offers a comprehensive knowledge base, video lessons, and how-to instructions.
FAQs
How much does TouchBistro cost?
TouchBistro’s pricing starts at $69 per month, with the option to pay for additional add-on features like reservations and gift cards.
Who should use TouchBistro?
TouchBistro is an excellent option for restaurants of all sizes. If you run a full-service restaurant, bar, cafe or bakery, you should consider TouchBistro’s POS options.
Does TouchBistro have positive online reviews?
TouchBistro has a mix of online reviews, but the positive reviews seem to outweigh the negative ones. Overall, most TouchBistro customers seem to have a good experience with the company.
Overall Value
We recommend TouchBistro for …
- Full-service restaurants, cafes.
- Establishments looking to provide an outstanding guest experience.
- Restaurants that want to integrate the software with third-party hardware or a third-party payment processor.
We don’t recommend TouchBistro for …
- Restaurants looking for a cloud-based POS system.
- Restaurants looking for the maximum number of software integrations.
TouchBistro The Verdict
TouchBistro is the best POS system for the restaurant guest experience because of its table, reservation and delivery management features. It offers affordable monthly subscriptions and a choice of payment processors, making it ideal for restaurants.
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